Patient Charter

What you can expect of us

  • To be given information about your illness and necessary treatment
  • To be advised of possible side effects of medication
  • An explanation of any proposed investigations
  • To be given self help information on minor illnesses
  • A prompt start to all surgeries and clinics
  • An explanation if there is a delay of longer than 30 minutes after your appointment time
  • A quick and effective service for repeat prescriptions which will be available 3 working days after request
  • An annual review of repeat prescription
  • Out of hours when the surgery number is rung, a concise message will relay an emergency contact number at all times
  • A quick and efficient service for answering the telephone
  • Helpful, courteous and efficient staff
  • Prompt and accurate information on test results
  • Access for wheelchairs and pushchairs
  • A confidential area to discuss any problems.

You can help us by

  • Cancelling appointments if you are unable to attend and giving us as much notice as possible when cancelling including the use of text message cancelling.
  • Remembering that an appointment is for one person only and one medical  issue only.
  • Asking for a home visit only if you are permanently housebound or too ill to visit the surgery.
  • Requesting a night visit only when you feel it is truly necessary.
  • Trying to be well informed about your health or condition and listening to the advice you are given
  • Following any treatment prescribed for you, or by informing your doctor if for any reason you do not do so or do not intend to do so
  • Returning unwanted medicine or pills to the pharmacy for safe disposal
  • Making sure the surgery has your up to date address and telephone number
  • Talking to the doctor or reception manager if there is part of the service you would like to see improved.
  • Telling those involved in your care if you feel you have been well looked after. A simple thank you does wonders for doctors and staff.