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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Interpreters
We have access to telephone interpreting services and would be happy to arrange these for registration and for your appointments. Please make your needs clear to the receptionist at the time of booking the appointment, for this to be arranged in advance. You may be required to book 2 appointment slots.
Urgent appointments for today
For clinical advice and guidance, please call us on 020 7703 3788 between 8am and 10am.
You will need to wait in the call queue until we answer, or you can select our callback option. If you hang up and redial, your place in the queue will be reset.
Our team will ask you questions so that we can refer you to the most suitable clinician, which includes: your name, date of birth, address and the reason for your call.
Alternatively, you can contact us online.
All requests will be reviewed and responded to within one working day.
Extended Access
We also have extended access available. See our Out of Hours information.
Book a routine appointment
All bookable appointments will be subject to availability, if you cannot see a suitable appointment, please telephone the practice.
You can make an appointment to see a GP or Clinician up to 1 month in advance. This can either be a face-to-face appointment or a telephone appointment.
Children under 5 and patients with urgent problems will usually be seen on the same day or, where practicable, may usually be seen on the same day if this is considered clinically necessary by a GP.
Ways to book
- Visit us in person
- Telephone: 020 7703 3788
- Download the NHS App
All requests will be reviewed and responded to within one working day.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
If you need a home visit, you can help us by calling reception before 10am.
- Telephone: 020 7703 3788
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.
We would request that, apart from the genuinely housebound, all other patients contact the surgery in the usual way rather than request a home visit. Your request will be reviewed and assessed by the on-call clinician, who will decide on if a visit is needed.
Your doctor may refer you for a home visit by a community nurse or may refer you to another Community Service for the care that you need.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Reply CANCEL to your appointment reminder text message
- Use your NHS account (through the NHS website or NHS App)
- Phone us on 020 7703 3788
Out of Hours
Enhanced Access
Camberwell Green Surgery offers Enhanced Hours appointments from 7am during the week (Monday to Friday).
These appointments are telephone appointments and are available to pre-book, please speak to a member of the reception team if you would like to book one of these.
IHL Enhanced Access Service
We are a member of a GP Federation called Improving Health Ltd, and the aim is to give our patients equal access to a wide range of services. Once you have had an appointment with a clinician you may be offered an appointment at the Tessa Jowell Health Centre.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service, you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.