For Emergency Appointments please ring at anytime

 Appointments are arranged via a Telephone Triage System.  All patients have to ring the Practice and ask for an appointment. 

To speak to a Doctor, to book a routine appointment or to discuss a prescription query - call 020 7703 3788 between 08:00 and 10:00.

Please note that calls after 10:00 may not be responded to that day.

If a patient visits the practice to request a Doctor or Advanced Nurse Practitioner (ANP) appointment they will be asked to complete a Patient Contact Form.

In either case you will be asked for some basic information on your condition and issue.  The staff will then put you on the Doctors Telephone Call Back list as either "urgent care" or "routine" depending on your issue.  Normally there are 3 clinical staff returning calls.

A Doctor or ANP will then call you back and arrange for you to have the most appropriate appointment for your needs - this will be with either a Doctor, ANP, Practice Nurse or Health Care Assistant.  He/She will then confirm your appointment time and date.

Where appropriate we will offer early morning (Tuesday, Wednesday, Friday) and some late Thursday evening appointments bookable by Telephone Triage.

If you have a letter directing you to see a Doctor the staff will book you in directly.

We ask that all under 16’s are accompanied by a parent or guardian when they see the doctor. If they come alone they may be asked to return with a guardian.

Consultations

The GPs, ANPs and Nurses kindly request that ALL patients please restrict each consultation/appointment to one single medical issue only per each consultation.    You may be asked to book a new appointment if you have multiple clinical issues.

This allows the Clinical staff to see their patients and keep to time as there is huge demand for all appointments at the Practice. 

Polite Notice

We do not allow eating, drinking, smoking or the use of mobile phones whilst in the surgery. If you need to receive or make an urgent mobile phone call then you must inform a staff member and quickly leave the practice. You may however lose your appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer the slot to someone else. 

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you do need a home visit, you can help us by calling 020 7703 3788 before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the Practice. Your Doctor will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide sufficient details to enable the doctor to schedule house calls

Your Doctor may refer you for a home visit by a community nurse or may refer you to another Community Service for the care that you need.

https://www.england.nhs.uk/community-health-services/

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a Doctor and have a child under five years.

Fit for Work Certificates

You do not require a doctor's certificate for any illness lasting five working days (or 7 including a weekend). Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.  You should refer to this link for more information

https://www.gov.uk/statutory-sick-pay/how-to-claim

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your Doctor.

Text Message Reminders

We use text messaging to remind you of your forthcoming appointments and other important medical information - please ensure your current mobile phone number is recorded with the reception staff.