The Patients Charter

What you can expect of us

• To be given information about your illness and necessary treatment

• To be advised of possible side effects of medication

• An explanation of any proposed investigations

• To be given self help information on minor illnesses

• A prompt start to all surgeries and clinics

• An explanation if there is a delay of longer than 30 minutes after your appointment time

• A quick and effective service for repeat prescriptions which will be available 3 working days after request

• An annual review of repeat prescription

• Out of hours when the surgery number is rung, a concise message will relay an emergency contact number at all times

• A quick and efficient service for answering the telephone

• Helpful, courteous and efficient staff

• Prompt and accurate information on test results

• Access for wheelchairs and pushchairs

• A confidential area to discuss any problems.

You can help us by

• Cancelling appointments if you are unable to attend and giving us as much notice as possible when cancelling including the use of text message cancelling.

• Remembering that an appointment is for one person only and one medical  issue only.

• Asking for a home visit only if you are permanently housebound or too ill to visit the surgery.

• Requesting a night visit only when you feel it is truly necessary.

• Trying to be well informed about your health or condition and listening to the advice you are given

• Following any treatment prescribed for you, or by informing your doctor if for any reason you do not do so or do not intend to do so

• Returning unwanted medicine or pills to the pharmacy for safe disposal

• Making sure the surgery has your up to date address and telephone number

• Talking to the doctor or reception manager if there is part of the service you would like to see improved.

• Telling those involved in your care if you feel you have been well looked after. A simple thank you does wonders for doctors and staff.