As the cost of living and heating our homes increases, Southwark Council have opened a network of warm spaces across the borough. In these spaces you can keep warm, have a cup of tea or take part in an activity this winter. In some spaces you can also get food and advice about the cost of living.

The Patients Charter

smiling_patientWhat you can expect of us

    • To be given information about your illness and necessary treatment

    • To be advised of possible side effects of medication

    • An explanation of any proposed investigations

    • To be given self help information on minor illnesses

    • A prompt start to all surgeries and clinics

    • An explanation if there is a delay of longer than 30 minutes after your appointment time

    • A quick and effective service for repeat prescriptions which will be available 3 working days after request

    • An annual review of repeat prescription

    • Out of hours when the surgery number is rung, a concise message will relay an emergency contact number at all times

    • A quick and efficient service for answering the telephone

    • Helpful, courteous and efficient staff

    • Prompt and accurate information on test results

    • Access for wheelchairs and pushchairs

    • A confidential area to discuss any problems.

You can help us by

    • Cancelling appointments if you are unable to attend and giving us as much notice as possible when cancelling including the use of text message cancelling.

    • Remembering that an appointment is for one person only and one medical  issue only.

    • Asking for a home visit only if you are permanently housebound or too ill to visit the surgery.

    • Requesting a night visit only when you feel it is truly necessary.

    • Trying to be well informed about your health or condition and listening to the advice you are given

    • Following any treatment prescribed for you, or by informing your doctor if for any reason you do not do so or do not intend to do so

    • Returning unwanted medicine or pills to the pharmacy for safe disposal

    • Making sure the surgery has your up to date address and telephone number

    • Talking to the doctor or reception manager if there is part of the service you would like to see improved.

    • Telling those involved in your care if you feel you have been well looked after. A simple thank you does wonders for doctors and staff.

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